Privacy Policy
Effective date: 1 June 2026 · Last updated: June 2026
Neolinx (ABN 33 806 616 490) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights regarding that information.
1. Who we are
Neolinx is an independent CRM advisory and operational systems consultancy based in Sydney, Australia. We provide CRM advisory, implementation, and operational support services to businesses and organisations across Australia.
For privacy-related enquiries, contact us at hello@neolinx.com.au.
2. What information we collect
We collect personal information only when you voluntarily provide it to us. This includes when you:
- Book a consultation through our scheduling tool (Google Calendar / Cal.com)
- Send us an enquiry by email
- Contact us through our website
The personal information we may collect includes:
- Your name
- Your email address
- Your phone number (if provided)
- Your business name and role (if provided)
- The nature of your enquiry or project
We do not collect sensitive information as defined under the Privacy Act unless it is directly relevant to your engagement with us and you have provided explicit consent.
3. How we use your information
We use your personal information to:
- Respond to your enquiry or schedule a consultation
- Communicate with you about services relevant to your enquiry
- Manage an ongoing engagement or project with you
- Meet our legal and contractual obligations
We do not use your information for unsolicited marketing. We will not sell, rent, or share your personal information with third parties for their own marketing purposes.
4. How we store your information
Your information may be stored in the following systems:
- Google Calendar and Google Workspace (for scheduling and correspondence)
- Our CRM system used for client management
- Secure email
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our service providers are based in Australia and internationally and are subject to their own privacy policies and data protection obligations.
5. Third-party services
Our website uses the following third-party services which may collect data in accordance with their own privacy policies:
- Google Calendar — used for consultation scheduling. Subject to Google's Privacy Policy.
- Google Fonts — used for typography. May log requests from your browser.
- Google Analytics — used to understand website traffic. Data is anonymised and aggregated.
6. Cookies
Our website itself does not use cookies directly. Third-party services embedded in or linked from our website (such as Google Calendar booking) may set their own cookies subject to their privacy policies. You can manage cookies through your browser settings.
7. Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at hello@neolinx.com.au. We will respond within a reasonable time frame.
8. Complaints
If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us first at hello@neolinx.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.
10. Contact
For any privacy-related questions or requests, contact Neolinx at:
Email: hello@neolinx.com.au
Website: www.neolinx.com.au
ABN: 33 806 616 490
Location: Sydney, New South Wales, Australia